Frequently Asked Question

What are the delivery times?

Delivery times vary by region:

    1. France : 3 to 5 business days
    2. European Union : 3 to 7 business days
    3. Switzerland, Canada, United States : 3 to 5 working days These times are given as an indication and may vary depending on delivery conditions and periods of high activity.

Delivery costs are calculated according to the weight of the package, the destination and the carrier chosen. For any order over:

    1. 50 € (France and European Union)
    2. 50 CHF (Switzerland)
    3. 50 CAD (Canada)
    4. 50 USD (United States) Shipping is free.

We accept payment by credit card (Visa, Mastercard, American Express), PayPal, as well as other payment methods available on our site. All transactions are secured by encryption protocols (SSL) to keep your information safe.

Yes, you have a right of withdrawal of 14 days from receipt of the product to return any unused product in perfect condition:

  1. France, European Union, Switzerland : 14-day right of withdrawal.
  2. Canada, United States : Customers have 30 days to return an unused product in its original packaging. Return shipping costs are the responsibility of the customer unless the product is defective or does not correspond to the original order.

Velvéas is committed to protecting your personal data in accordance with local regulations:

    1. European Union : Under the GDPR (General Data Protection Regulation).
    2. Canada : In accordance with the Privacy Act (PIPEDA).
    3. United States : In accordance with the California Consumer Privacy Act (CCPA) for California residents. You may access, correct, or request deletion of your personal data at any time by contacting us at hello@velveas.com.

All our products benefit from the legal guarantees in force in each country:

    1. France and European Union : Legal guarantee of conformity and guarantee against hidden defects.
    2. Canada : Product Conformity Assurance.
    3. United States : Warranty against manufacturing defects.

You can cancel or modify your order as long as it has not been shipped. To do so, please contact us as soon as possible by e-mail at contact@velveas.com. Once the order has been shipped, you will need to follow the return procedure.

We ship to France, the European Union, Switzerland, Canada, and the United States. Delivery times and costs vary depending on the destination.

After your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website to track the progress of your package in real time.

If you have any questions or complaints, you can contact our customer service at contact@velveas.com or by phone (number indicated on our website). We will do our best to help you.

We offer free samples, subject to availability. If a sample is missing from your order, please accept our apologies, but unfortunately we are unable to return missing samples.

Our products are paraben-free and cruelty-free. We do our best to limit the environmental footprint of our packaging, and our manufacturing processes comply with current environmental standards.

Velvéas offers a wide range of make-up and beauty care products designed to meet the diverse and varied needs of our customers, while respecting their uniqueness and diversity.

Shipping is free for all orders over €50 (or the equivalent in local currency). For more details, see the delivery section of our T&Cs.

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